FAQ

The Magnetory is a small business based in Bangalore, specializing in creating custom fridge magnets that help you cherish your favorite memories. To see more of our work, feel free to check out our Instagram page!

We strive to process and ship all orders within the same business day or the following morning. For deliveries within India, it typically takes less than a week for your order to arrive. Once your order is shipped, we will provide a tracking number. You can also opt to receive SMS updates on your order status after placing the order.

If your magnet arrives damaged or defective, we will gladly send a replacement or offer a full refund. Please contact us as soon as possible to resolve the issue.

Yes, you can make changes to your design within one hour of placing the order. Please reach out to us via email at contact@themagnetory.com or through our Instagram handle @themagnetory to request changes.

Yes, we do offer international shipping. While shipping costs may be higher, we believe our magnets are worth it! Please note that international deliveries may take 2-3 weeks. Tracking availability may be limited once the package leaves India, but we will do our best to provide tracking information where possible.

As all of our products are customized, we do not accept returns unless the product is defective. If you receive a defective/wrong item, please contact us for a replacement or refund.

Yes, we offer bulk discounts for large orders. Please reach out to us through our Contact Us page, and we’ll be happy to work out a customized deal for you.

If you have any questions or concerns, feel free to contact us through our Contact Us page or send an email to contact@themagnetory.com. We’re always here to help!